Privacy Policy

The purpose of this policy is to assure users of this website that My Palace Vacation, LLC., will not use or sell personal information for any purpose other than to contact the specific user with website related information.

1. Collection of Information
   We will only collect personal information where such information is reasonably necessary for us to undertake our functions and activities relating to the website.

We collect personal information when you make an application to become a customer of My Palace Vacation. We may also collect personal information when you email us, write to us, call us, or register with us for travel or another service provided by My Palace Vacation, LLC.

This personal information may include your full name, agency name, phone and fax numbers, e-mail address and street and postal address.

We do not collect or hold sensitive information about you, such as your racial or ethnic origin, political position, religious or philosophical beliefs, sexual orientations, or membership to trade unions. We also do not collect information related to credit card numbers, checking account numbers or any other financial account information provided by the customer.

In limited circumstances we may receive personal information about third parties from individuals, when they make reservations through our website. An example of this would be where you make reservation on behalf of a third person and provide us with details of the appropriate authorized person within your group for us to contact.

Note on using our internet sites concerning ‘Cookies’

MyPalaceVacation.com uses “Cookies.” A “cookie” is a packet of information that allows the server (the computer that houses our websites) to identify and interact more effectively with your computer. Our websites may also store cookies on your web browser in order to improve service for you on your subsequent visits to this website.

The use of cookies is an industry standard and most major websites use them. Most internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable cookies or to warn you when cookies are being used.

If you disable the use of cookies on your web browser or remove or reject specific cookies from our websites or linked sites, then you may not be able to gain access to all of the content and facilities on our websites.

2. Information we may hold about you

We use the following information for us to undertake our functions and activities

• Your contact and membership/participant information.We will hold contact information you provide to us, including name, mailing and business address, phone number, email address and any information you use to arrange vacations through our website.
• Your payment and invoicing information.We will hold payment and invoicing information you provide to us, which will not include credit card number, banking details, but will include and invoicing names and address where you have authorized us to make vacation arrangements.
• Website usage If you use our websites, we record the time, date, and URL of the request, along with information on the browser software that is being used, and the address of the referring site or email message.
• Other information about your interactions with us.When you contact us or we interact with you via our office, phone, fax, email, or mail, we may hold that information to better serve you in the future.

3. We may use your information in the following ways:

• To process your vacation requests for vacation information. We use your information for the purposes of processing your requests for vacation information and scheduling your vacation requests. We will also use your information to contact you with any special offers available through our website or to update you with additional information about our services and your vacation.
  
  Where you have provided us with details of a third party for the purposes of them being an authorized contact for your travel plans, please ensure you have that person’s permission to share their information with us.
• To send you payment and invoicing information.We use your personal information for the purposes of finalizing your payment/s to us and to allow us to send invoice/receipt and/or other financial information relating to your vacation purchase or other service you have requested from us. We may contact you by email, phone, fax, or mail when we interact with you for these purposes.
• To respond to your questions or request.We use your personal information when you have emailed, phoned, faxed, or written to us, to provide you with a response to any questions or request. We may respond to you by email, phone, fax, or mail when we interact with you for these purposes.

4. Disclosure of your Personal Information

We may disclose your personal information to related or unrelated third parties in the following manner:

• To our third-party service provides.We may disclose your personal information with a third party so that they can provide services to us including credit card processing, email management and mail out providers.
• To our event partners.We may disclose your personal information to our event partners so that they can provide services to events that you may participate in during your vacation.
• Where required by law, court, or tribunal.Where we are required by a law, court, or tribunal to provide your personal information, we will provide your personal information in accordance with the requirements or conditions stipulated by the law, court, or tribunal.
• With your consent.Where we have your consent, we may disclose your personal information. If your consent is conditional, we will take reasonable steps to ensure such conditions are complied with.
  
  

We do not sell, rent, or share our membership/participant lists on a commercial basis to third parties.

5. Information Quality

We will review, on a regular and ongoing basis, our collection and storage practices to make improvements to accuracy and security of your personal information.

6. Your Personal Information Security

We require our employee and contractors to perform their duties in a manner that is consistent with the laws of the United States of America.

We will take reasonable steps to ensure that paper and electronic records which contain personal information are stored appropriately and that access to those records can only be accessible to people within My Palace Vacation, LLC. who have a genuine need to know your personal information.

We will review our security practices on a regular basis to determine if new and improved methods of storage can be achieved.

7. Access to and alteration of records containing Personal Information.

You may access your personal information that we may be holding in accordance with the laws of the United States of America.

We will correct our records that contain your personal information as soon as practically possible, at your request.

We do not generally charge a fee for processing a request to access your personal information or amend your personal information.

If you would like access to your personal information or like to have your personal information corrected, you can do so by contacting us. Further information on contacting us is located in clause ten of this policy.

8. Transferring personal information overseas

We do not disclose personal information to overseas recipients.

9. Agreement

By using our websites or our services you signify your assent to this privacy policy.

From time to time, we may change our privacy practices. Where changes have been made to this policy, we will publish those changes on our websites. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time.

Please check this statement periodically for changes. Your continued use of our websites and services following the posting of changes to these terms will mean you accept those changes.

10. Contact us if you have any questions, complaints or require a copy of information we hold about you.

If you have any questions or would like to lodge complaint about this policy or a breach of the any law of the United States of America, or you would like to request copies of the information we hold about you, please either call us, email, or write to us. Contact information is listed below.

Complaints :

Toll free 1-800- ###-####
Email* MyPalaceVacation@gmail.com
My Palace Vacation, 4501 County Road 102, Elbert, Colorado 80106

*Please do not include your credit card number or other financial or sensitive information in your emails to us.

This policy is effective and updated as of 24 December 2021